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Your account rules, kept simple and clear

When you open an account with 88ii, you're entering into a straightforward agreement that protects both you and us.

Account creation and verificationDeposit and withdrawal proceduresYour rights and responsibilities
Explore the Lobby Read FAQ
88ii Your account rules, kept simple and clear
HELP WITH YOUR TERMS

Contact us about policy questions

If you have questions about these terms, or if you believe your account has been treated unfairly, our support team is here to help.

Live Chat Open your account and tap the chat icon in the bottom right. Our team responds during lobby hours, seven days a week. Average reply time: under two minutes.
Email Support Send questions to [email protected] with your account number. We read and respond to every email within 24 hours, Monday through Friday.
Account Settings Log in, open Settings, and scroll to 'Policy & Account'. You'll find links to current terms, a dispute form, and instructions for account closure or data requests.
SECURITY AND YOUR DATA

How we protect your account and information

Your trust matters to us, so we've built real safeguards into our platform. Every deposit and withdrawal is encrypted end-to-end.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS, and all account activity, are encrypted with bank-grade security. Your wallet balance updates in real time, encrypted end-to-end.

Two-Factor Login

Enable it in Settings under 'Security'. After you enter your password, we send a code to your registered mobile number. Only you can log in once it's on.

Payment Data Vaults

Your DANA, OVO, GoPay and QRIS details are stored in isolated, PCI-compliant vaults—separate from our main servers. We decrypt them only when processing your request.

No Third-Party Sales

We never sell or rent your personal data to marketers or brokers. Your information stays with 88ii and is used only to operate your account and comply with law.

Data Download Request

In Account Settings, select 'Request My Data'. We compile your full account history, transactions, and profile into a file and deliver it within five business days.

Account Closure

Close your account anytime in Settings under 'Close Account'. We process it within 48 hours. Transaction records stay on file for two years for compliance purposes.

Terms and conditions questions answered

Below are the questions we hear most often about our terms. If you don't see yours, open live chat or email [email protected] and we'll walk you through it.

We investigate first. Minor breaches—like a typo in your address—we'll ask you to fix. Serious ones—fraud, multiple logins from one account, unlawful activity—lead to account suspension. You'll get a notice explaining why, a chance to respond, and a path to appeal through our support team.

We can update terms, but we notify you 30 days in advance via email and a banner in your account. If a change doesn't suit you, you can close your account penalty-free within that window. No change affects funds already in your wallet or open transactions.

Enable two-factor verification immediately in Settings—that's your strongest defence. If your account is compromised before you notice, contact support right away. We'll freeze it, review transactions, and restore any unauthorised funds. You're not liable if we can verify the theft wasn't due to your negligence.

We retain all transaction records, account history, and payment details for two years after your account closes. This is required by law and helps us prevent fraud and answer disputes. After two years, we securely delete your data unless we're required by law to keep it longer.

Log in to your account and open Settings, then 'Dispute a Transaction'. Describe what went wrong and attach any screenshots. We review disputes within five business days. If we agree the charge was wrong, we reverse it to your original payment method—DANA, OVO, GoPay or QRIS—within one business day.

No. One person, one account. If we detect multiple accounts from the same identity, we close all but one and may forfeit funds. This protects the integrity of our lobby and prevents fraud. If you genuinely need a new account, close your old one first and wait 30 days before creating another.

Our service availability depends on local law. We operate across Indonesia for players in supported regions. Check your location in Account Settings under 'Region & Restrictions'—if your area is listed as restricted, you won't be able to deposit or withdraw until that changes.

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