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How 88ii Protects Your Account and Data

We handle your account information, payment details and withdrawal requests with the same care we give to our own operations.

Data encryption on deposits and withdrawalsAccount verification for all transactionsSupport available across multiple channels

Explore the Lobby Read FAQ

Our Legal Framework and Your Rights

88ii Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with 88ii, you're entering an agreement that covers how we hold your funds, verify your identity, and process your requests. Our policies depend on local law where you are located. We keep your account details private, store your payment information securely,

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and give you the ability to request access to or deletion of your personal data at any time. Withdrawals are processed through DANA, OVO, GoPay and QRIS, and each transaction is logged and verified before it leaves our system. If you're in Indonesia or connecting from
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an Indonesian region, access and eligibility depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to Reach Our Legal and Support Team

You can contact us about account security, data access, privacy concerns or any legal question through multiple channels.

Live Chat Real-time answers within the lobby. Open during peak hours seven days a week. Tap the chat icon in your account menu.

Email Support Send detailed questions about your account or data rights. We reply within 24 hours to every message with a clear next step.

Account Settings Access your profile, review transaction history, download statements and manage your privacy choices all from one page.

HOW WE HANDLE YOUR TRUST

Data Security, Retention and Your Control

Every piece of information you give us—your name, payment details, device information—is stored with encryption and accessed only when we need to verify a transaction or answer a support question.

Encryption in Transit

Every deposit, withdrawal and login uses SSL encryption. Your payment details never travel unprotected between your device and our servers.

Secure Storage

Personal data is held in encrypted vaults. Access logs are maintained so we can audit who viewed what and when.

No Third-Party Sales

We don't rent, sell or share your information for marketing. Your data stays within 88ii except where law requires us to respond to valid requests.

Data Deletion Rights

Request removal of your personal data at any time. We honour these requests within 30 days where local law permits the deletion.

Session Security

Sessions timeout after 30 minutes of inactivity. Log out manually on shared devices. Two-device logins trigger a security review.

Withdrawal Verification

Every DANA, OVO, GoPay and QRIS payout requires identity and account verification. Fraudulent withdrawal attempts are flagged and blocked automatically.

Frequently Asked About Legal and Data

Real questions from people like you about account access, data rights, payment safety and withdrawal rules.

We hold active account data for the lifetime of your account. After you close your account, we retain records as required by local law—typically 5–7 years for financial records. Transaction logs stay encrypted and are deleted when no longer needed by regulation.

Yes. Log into your account, go to Settings, and select Privacy & Data. You can request a data export (we send it in 7 days) or submit a deletion request. Deletion depends on local law and any outstanding transactions.

Every withdrawal request is verified against your registered identity. DANA, OVO, GoPay and QRIS payouts require confirmation via your email or registered phone. Suspicious activity triggers a hold and a security review before any money leaves.

Passwords are hashed with military-grade encryption. We never store your actual password. If you forget it, reset via email; we'll never ask you to share your password in a message or chat.

Only you and our compliance team (for fraud prevention and regulation). Your statements show on your account page and can be exported as a PDF for your records. Payment providers see only basic transaction data, not your full history.

Contact our support team via live chat or email with your transaction ID. We investigate within 48 hours and will reverse charges if an error is found. Disputes on DANA, OVO, GoPay and QRIS transactions can also be escalated to the payment provider.

Yes, we use cookies to keep you logged in and remember your settings. Go to Settings > Browser Cookies to see what's active. You can disable optional cookies anytime; core login cookies are required to use your account safely.

How 88ii Protects Your Account and Data

How to Reach Our Legal and Support Team

Data Security, Retention and Your Control

Encryption in Transit

Secure Storage

No Third-Party Sales

Data Deletion Rights

Session Security

Withdrawal Verification

Frequently Asked About Legal and Data

01 How long does 88ii keep my personal information?

02 Can I download a copy of my data or request deletion?

03 What happens if someone tries to withdraw from my account?

04 Is my password stored securely?

05 Who can see my transaction history?

06 What if I have a dispute about a withdrawal or charge?

07 Does 88ii use cookies, and can I control them?

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